Clear and concise business writing skills and verbal/non-verbal communication skills are a necessity for any business or organization. Unfortunately, employees often devote up to three hours each day struggling to express their thoughts and recommendations in writing. With awkward sentence structure, poor planning, and murky language, their message is lost due to information clutter. Misinterpretation or misunderstandings are inevitable if employees can’t cut through the clutter and communicate clearly.
ALC’s Business Writing and Communication course is structured to teach core elements required to craft a clear message. The course provides ample opportunity to practice writing and receive feedback that will give insight, guidance and encouragement participants need to truly advance their written and verbal business communication skills. The course also encourages team-work and other skills critical to succeed in today’s international work environment. We utilize case studies and involve learners in a variety of task-oriented activities. The case studies reflect the kind of standard business practice that most learners of Business English are likely to encounter in their every day working environment.
1. Business Email
When information needs to be sent quickly, there is no better way than an email. The problem is with the benefit of speed comes mistakes that are not always predictable unless you are forewarned. The Business email training is designed to help you or your employees know the appropriate use the internet while at work as well as behaviors they must vigorously avoid.
- Explain instances when sending email is necessary and appropriate
- Identify occasions when sending or retrieving email is unacceptable
- Understand items they should never send electronically from their workplace
- Create an email subject line that accurately describes the content of the message
- State and avoid 12 of the most common mistakes people make in business writing
- Consider the visual components that enhance an email message and make for easy reading
- Determine who should and should not receive copies of emails
- Know what to do when emails misfire and reach the wrong people
- Develop a personal action plan to improve their email skills at work
2. Business Writing
For anyone whose job responsibilities include frequent writing about issues for a variety of readers, the task in never easy. Poor writing and bad grammar, vocabulary or punctuation can stall or sink a successful career. Don’t let this happen to you or the member of your team. Business writing tackles everything from basic usage to editing techniques, under guidance of an instructor with years of professional experience. This part of the course is interactive, fast paced, fun and full of tips and techniques you can use immediately.
- Identify the “bottom line” in a writing task
- Understand the connection between audience awareness and a writer’s style
- Arrange information in a logical sequence
- Write clear and concise sentences
- Eliminate the passive voice, wordiness and redundancy
- Use correct punctuation and grammar
- Minimize words, sentence, and paragraph length without sacrificing clarity or substance
- Quickly proofread and edit a piece of writing
- Define the 5 Cs
- Apply proofreading skills to correct mistakes
3. Memo Writing
Memos are one of the most common types of business communication. Memos resemble letters in that they communicate information and are commonly used in the world of business writing. However, memos differ from letters in purpose, content and audience.
- Understand the role of the sender, receiver, message, and medium in the context of the memo
- Anticipate and circumvent limitations on memos as a type of push communication
- Understand when sending a memo would less effective than communicating in another way
- Identify various security threats to memos sent through e-mail and know how to mitigate these threats
- Structure and format and your memo to increase readability
- Represent information in your memo in the most appropriate format for the type of data
- Appropriately use the different fields of a memo
- Identify the purpose of your memo
- Understand how writing with a professional tone can make your memo more effective
- Revise your memo to maximize concision
4. Reports and Proposal Writing
The Report and Proposal Writing program is designed for those who need to write comprehensive reports and proposals.
Employees and Office Administrative Staffs need to make informed decisions. And those decisions often swing on the strength of a report or proposal. So, like it or not, reports and proposals are a necessary part of business these days.
Many people are defeated by the awesome task of writing. They do not trust themselves to use written language effectively. They go to the files to see what has been done in the past. To overcome their insecurity, they try to write to impress by hunting for “big” words. They also pad their reports as proof of their thoroughness. Unfortunately, such tactics prevent writing that is clear or concise.
But here’s the challenge. The demand for well written business documents far exceeds the number of people trained to write them.
Our Report and Proposal Writing program meets that challenge head on. We’ll show you simple ways to produce persuasive, clear, well written documents.
- Explain the value of good written communications
- Develop paragraphs that introduce, connect, develop, and conclude some part of an idea
- Prepare reports and proposals that informs and persuade
- Proofread work so it is clear, concise, complete and correct
- Apply their knowledge to real workplace writing tasks.
- Local and international trends in report and proposal writing
- Why the business world is now trying to simplify reports
- Taking a reader-centered approach
- Concept to construction-a practical guide to report-building
- How to produce a powerful one-page executive summary
- Why knowing how to self-edit is a must for anyone writing a report
5.Presentation Skills/ Public Speaking
Everyone feels fearful of presenting and public speaking to one degree or another.
Giving a presentation is very worrying for many people. Presenting or speaking to an audience regularly tops the list in surveys of people’s top fears – more than heights, flying or dying.
Presentation skills and public speaking are very useful in many aspects of work and life. Effective presentations and public speaking skills are important in business, sales and selling, training, teaching, lecturing, and generally feeling comfortable speaking to a group of people.
Developing the confidence and capability to give good presentations, and to stand up in front of an audience and speak well, are also extremely helpful competencies for self-development and social situations.
Presentation skills and public speaking abilities are not limited to certain special people – anyone can give a good presentation, or perform public speaking to a professional and impressive standard. Like most specialism, this requires preparation and practice.
The formats and purposes of presentations can be very different, for example: oral (spoken), multimedia (using various media – visuals, audio, etc), PowerPoint presentations, short impromptu presentations, long planned presentations, educational or training sessions, lectures, and simply giving a talk on a subject to a group on a voluntary basis for pleasure. Yet every successful presentation uses broadly the essential techniques and structures explained here.
- Feel prepared at networking functions
- Organize information in a way that is logical and easy to remember
- Confidently communicate in informal situations
- Give formal presentations with confidence
- Appear credible in meetings
- Give participants a clear understanding of what good slide design is and isn’t
- Provide a framework and tools for crafting a visual story
- Raise the quality of visual aids participants are able to quickly and consistently create
- Provide participants with multiple techniques for speaking confidently in front of a group
- Prepare participants to gain control of meetings and convey information with authority
6. Meetings and Minutes
The Meetings training course teaches students about planning, participating in, and concluding successful meetings. Students learn how to establish the purpose and agenda of a meeting, facilitate participants’ progress toward the meeting goals, improve their leadership abilities, facilitate situation analysis, brainstorming, and decision making, foster creative thinking, and manage conflict among participants. Course activities also cover building a positive climate during a meeting and following best practices of verbal and nonverbal communication.
To ensure that meetings are productive and worth, an assurance of closure, a strong chair or leader, and accurate minute is very important.
- Learn the fundamentals of conducting meetings.
- Learn the purpose of meetings.
- Learn to plan meetings.
- Learn to participate effectively in meetings.
- Learn to establish the purpose and agenda for meetings.
- Learn the role of leaders in meetings.
- Learn to eliminate groupthink in meetings.
- Learn to resolve conflicts in meetings.
- Learn to eliminate groupthink in meetings.
- Learn to interpret nonverbal communication in meetings.
- Learn to communicate clearly in meetings.
- Learn to facilitate participants’ progress toward the meeting goals.
- Learn to conclude successful meetings.
- Recognize the importance of taking minutes
- Develop key minute-taking skills, including listening skills, critical thinking and organization
- Write minutes that are suitable for formal meetings, semi-formal meetings
7. Negotiation Skills Development
Skilled negotiators know how to get what they want without instilling rage in their partners across the table. They research, and they plan before they pick up the phone or schedule a meeting. Unfortunately, far too few people responsible for negotiations fully understand the process and how to get the most out of their business.
Our negotiation training is designed to improve the critical thinking capability, bargaining ability, and people skills of all. The course instructors have worked in different fields of business. Their teaching comes from their own experience.
- Build a stronger negotiation base, helping you to improve the outcome of deals
- Develop analytical tools and frameworks for understanding and winning in more sophisticated negotiations
- Acquire hands-on practice enabling you to strengthen weak points and preparing you to Personal negotiation styles
- Understand alternatives and when to walk away from a deal
- The importance of relationships in negotiations
- The challenge of transforming competition into cooperation
- Deal with emotional and irrational situations
- Build coalitions and getting around opposing parties
- Hidden biases and other psychological factors in negotiations return to work